Privacy Policy and Terms of Use — "The Coach AI" App

(Last Updated: 01/08/2026)

Introduction

We, at Shiluvim Center, are committed to protecting your privacy and ensuring that the use of our services is safe and secure. Below you will find clear and accurate information. This privacy policy describes how Shiluvim Center for Fitness, Health, and Sport ("Shiluvim", "we") collects, uses, stores, and protects the personal information of users of "The Coach AI" application ("the App"). Using the App constitutes your agreement to this privacy policy.

The App is approved for use by all ages and includes a content filtering mechanism that ensures a safe environment.

Information We Collect

Information Provided by the User

• Account Details: Email address, full name, and profile picture — as provided through Google sign-in.
• Conversation Content: Text messages, images, and files that the user sends to the coach during the conversation.
• Videos: Short videos (up to 20 seconds) uploaded by the user to receive feedback on exercise performance.

Information Collected Automatically

• Unique User Identifier (UID): Generated by the Firebase Authentication system to identify the user.
• Device Language: Used to adapt the interface language and messages.
• Basic Technical Information: Device type and operating system, for technical support purposes only.
• Aggregate Analysis of Statistical Queries: The system anonymously logs (without linking to the user) the topics of statistical questions asked, in order to improve response quality and adapt the database. This information does not include identifying details and cannot be linked to a specific user.

Information We Do Not Collect

• We do not collect geographical location data.
• We do not collect financial or payment method information.
• We do not collect contacts, call logs, or SMS messages.
• We do not use advertising tracking tools (Advertising ID).

How We Use Information

Information Type	Purpose
Email, Name, UID	User identification and authentication
Conversation Content	Providing professional responses in fitness and sports
Conversation Content, UID	Saving conversation history and syncing across devices
Conversation Content (Aggregated and Anonymous)	Improving the quality of the coach's responses
Device Language	Adapting the interface language
Statistical Queries (Anonymous)	Improving the database and adapting it to user needs

Information Sharing with Third Parties

We share information with the following parties only, and strictly for the purpose of operating the App:

Information Type	Purpose	Service Provider
Email, Name, UID	User identity authentication	Google Firebase Authentication
Current message content and conversation context	Processing messages and generating professional responses	OpenAI
Conversation Content, UID	Storing conversation history	Shiluvim Server (shiluvim.pro)

We do not sell, rent, or transfer personal information to third parties for marketing or advertising purposes.

Attribution of Statistical Data Sources

The App uses statistical data from international public sources to provide up-to-date, evidence-based information in the fields of health, fitness, nutrition, and epidemiology:

• World Bank Open Data — Data published under the Creative Commons Attribution 4.0 International license (CC BY 4.0). © The World Bank Group. Source: https://data.worldbank.org.
• WHO Global Health Observatory (GHO) — Data published by the World Health Organization. © World Health Organization. Source: https://www.who.int/data/gho

Statistical data presented in the coach's answers are always accompanied by the source name and the year of measurement. Please note that this data is updated with a delay of two to four years from the actual measurement date, and does not necessarily reflect the current situation.

Storage and Data Security

• Conversation content is stored on a secure server with restricted access.
• Communication between the App and the server is encrypted using HTTPS/TLS.
• Uploaded files and images are automatically deleted from the server after 7 days.
• User authentication is managed by Google's Firebase Authentication, in accordance with their security standards.

Data Retention and Deletion

• Conversation history is retained as long as the user account is active.
• The user may delete individual conversations or the entire conversation history at any time through the App.
• Uploaded files and images are automatically deleted from the server after 7 days.
• Upon account deletion — all user-related information will be permanently deleted within 30 days.

User Rights

The user has the following rights:

• Access: To view all information stored about them (conversation history).
• Deletion: To delete individual conversations or the entire history.
• Account Deletion: To request full deletion of the account and all associated information.
• Export: To request a copy of the stored information.

To exercise these rights, you may contact us using the contact details provided at the end of this document.

Use by Minors

The App is approved for use by all ages. The App includes an active content filtering mechanism that blocks inappropriate content, ensuring a safe and professional environment dealing exclusively with fitness, sports, nutrition, and health topics.

Minors under the age of 16 are required to obtain parental or guardian consent to use the App. If a parent or guardian discovers that the App is being used without their consent, they may contact us and we will delete the information.

Terms of Use, Limitations, and Liability

Nature of the Service

"The Coach AI" App is a professional-educational tool in the fields of physical fitness, physical activity, nutrition, and sports. The service provides information, explanations, suggestions for training programs, and professional ideas for learning, enrichment, and general guidance purposes only.

AI-Generated Content

The answers in the App are generated using Artificial Intelligence systems. The user is asked to consider the following implications:

• Answers are generated automatically and are not individually reviewed by a human before being presented.
• Although the system relies on recognized professional databases (including OpenFDA, WHO ICD-11, USDA FoodData, NIH PubMed, Semantic Scholar, Wger, WHO Global Health Observatory, and World Bank Open Data), the content may contain inaccuracies, omissions, or errors.
• Answers are based on the information the user provides in the conversation, and are not based on a physical examination, personal acquaintance, or medical record.
• A single answer should not be relied upon as the sole basis for a decision that affects health or the body.

The Service is Not a Substitute for Qualified Professional Advice

The App does not constitute and does not claim to constitute a substitute for advice, diagnosis, or treatment provided by a qualified professional. This includes:

• Medical Advice: The App does not provide medical diagnoses, does not determine a prognosis, and does not replace consultation with a physician, orthopedist, or any other medical specialist.
• Nutritional Advice: Nutritional information in the App is general information and does not constitute a personal nutrition plan. A personal nutrition plan, especially one intended for someone suffering from a disease, medical condition, or dietary restriction, must be prepared by a certified clinical dietitian or a nutritionist certified by the Ministry of Health.
• Rehabilitation and Physiotherapy: Information regarding rehabilitation, sports injuries, and pain is general information and does not constitute a treatment plan. A rehabilitation plan must be prepared and supervised by a certified physiotherapist or physician.
• Medications and Supplements: Do not change, start, or stop taking any medication, dietary supplement, or any other substance based on information obtained in the App, without consulting a physician or pharmacist.

Recommendation Before Starting Physical Activity

It is recommended that every user consult a physician before starting a new training program, before a significant change in the volume or intensity of training, and before returning to activity after a break. Consulting a physician is mandatory in any of the following situations:

• Heart disease, hypertension, diabetes, or other chronic disease.
• Pregnancy, postpartum period, or post-surgery period.
• Existing injury, persistent pain, or movement limitation.
• Taking regular medications.
• Over the age of 45 with no history of regular physical activity.
• The appearance of any new symptom during activity — including chest pain, dizziness, unusual shortness of breath, or irregular heartbeat. In such a case, activity must be stopped immediately and medical attention sought.

User Responsibility

The user is solely responsible for their decisions and how they apply the information obtained in the App. By using the App, the user confirms that:

• They understand the nature of the service and its limitations as described in this document.
• They bear the responsibility for checking the suitability of the recommendations to their physical and health condition, by themselves or with the assistance of a qualified professional.
• The information they provide to the App is correct and complete, and they understand that missing or incorrect information may lead to an inappropriate recommendation.
• They perform any physical activity at their own risk and discretion.

Limitation of Liability

The service is provided "AS IS" and "AS AVAILABLE", without any representation or warranty, express or implied, regarding accuracy, completeness, timeliness, fitness for a particular purpose, or continuous availability.

To the extent permitted by applicable law, Shiluvim Center for Fitness, Health, and Sport, as well as its managers, employees, suppliers, and anyone on its behalf, shall not be liable for any damage — direct or indirect, special, consequential, bodily injury, financial damage, or loss of income — arising from the use of the App, reliance on content received in it, inability to use it, or any decision made based on it.

Nothing in the foregoing shall detract from liability that cannot be limited or excluded under any applicable law.

Prohibited Use

The App may not be used for the following purposes:

• Obtaining a medical diagnosis or replacing a visit for medical treatment, including in an emergency.
• Providing advice to another person for consideration, while presenting the content as the user's own qualified professional advice, when the user does not have appropriate certification in the field.
• Attempting to bypass the App's filtering or security mechanisms.
• Any use that violates the provisions of the law.

Intellectual Property

All rights in the App, its design, name, and original content are reserved to Shiluvim Center for Fitness, Health, and Sport. The user is permitted to make personal use of the answers received. The App's content may not be copied, marketed, redistributed, or sold as a standalone product without written permission.

Acceptance of Terms

Using "The Coach AI" App constitutes full acceptance of the privacy policy and the terms of use, limitations, and liabilities detailed in this document. A user who does not agree to these terms is requested to refrain from using the App.

International Availability and Local Law

The App is available for use in eight languages and in various countries. The user confirms that Shiluvim Center for Fitness, Health, and Sport is an entity operating from the State of Israel, and that the App was developed and its content built in accordance with professional practice and Israeli law.

The user bears the responsibility to ensure that the use of the App and the information obtained in it complies with the requirements of the law, professional regulation, and health guidelines applicable in their country of residence. This includes possible differences between countries in the definition of practice areas requiring certification — including clinical nutrition, physiotherapy, and rehabilitation — as well as in official recommendations regarding medical examinations prior to starting physical activity.

References to international databases integrated into the App — including the US FDA's OpenFDA, the WHO's ICD-11, and USDA FoodData Central — are for informational and enrichment purposes only, and do not constitute approval, recommendation, or standardization by any regulatory body regarding the App's content.

Governing Law and Jurisdiction

This document and the use of the App shall be governed by the laws of the State of Israel. Exclusive jurisdiction in any matter relating to the App shall be vested in the competent courts in the Haifa district.

Changes to the Privacy Policy

We may update this policy from time to time. Material changes will be published in the App and/or on the website. Continued use of the App following a policy update constitutes acceptance of the changes.

Contact Us

For questions, requests, or complaints regarding the privacy policy:

• Email: zohar@shiluvim.pro
• Phone/WhatsApp: 052-2813367
• Website: www.shiluvim.pro

© Shiluvim Center for Fitness, Health, and Sport — All rights reserved.